Faqs
The Twentynine Palms Gaming Commission (TPGC) is dedicated to ensuring a safe, secure, and fair gaming environment for everyone. To uphold the integrity of our operations, we have established a confidential Tip Line for your convenience. If you observe or suspect any instances of fraud, theft, or violations of gaming regulations, please don’t hesitate to reach out to the Tip Line at: 760-775-2345
Individuals between the ages of 18 and 20 are permitted to participate in all casino gambling activities, including but not limited to slot machines and table games in accordance with Tribal regulations.
Tortoise Rock Casino is an 18 and over venue. Anyone underage needs to be accompanied by adult 21+
We are open: 24 hours 7 days a week
The Casino will only accept the following, valid, unexpired, forms of identification:
- Driver’s License (U.S. or foreign);
- Government-issued photo ID (e.g., U.S. or foreign including but not limited to U.S. state-issued identification card, Mexican Matricula identification card, etc.);
- Passport (U.S. or foreign);
- Tribal identification card (if anti-counterfeiting mechanisms are in place);
- U.S. issued Permanent Resident identification card (also known as a green card or alien identification card; or
- U.S. Military identification.
Tortoise Rock Casino allows service animals on the premises with prior approval to provide assistance to people with disabilities, in accordance with the Americans with Disability Act (ADA). Under the ADA, “a service animal is a dog that has been individually trained to assist a person with a disability.” Service Animal Permit Application must be submitted no less than 48 hours prior to the time of the requested arrival.
Click here for Service Animal Permit Application.
Applications must be emailed to dpsinfo@29palmsbomi-nsn.gov.
Click here for more information on ADA service animals.
Please note: No other pets, including emotional support animals, are allowed on the Casino premises.
We permit smoking.
Purpose
This policy outlines the procedures and permissions regarding photography, video recording, and social media content creation at the Twenty-Nine Palms Band of Mission Indians casino properties. It is designed to balance the guest experience with the need to maintain regulatory compliance, protect patron and employee privacy, and ensure the integrity of gaming operations.
Permitted Without Prior Approval
- Personal Use Content (Photos & Short Videos)
Guests are permitted to take selfies and short personal videos (under 60 seconds in length) in general public areas, including slot machine areas, provided they do not film or photograph other guests or employees without their consent. - Food, Beverage, and Entertainment Areas
Guests may take photos or videos of food, drinks, decor, and promotional events, as long as such activities are non-disruptive and comply with all other provisions of this policy. While we encourage guests attending concerts and shows to capture and share their visit, approval of filming and photography of artists will be per the artist’s policies. - Social Media Sharing
Posting short-form content to platforms such as Instagram, TikTok, Facebook, and others is allowed for personal, non-commercial purposes, provided the content adheres to the limitations above.
Prohibited Without Prior Written Approval
The following activities are strictly prohibited without prior written approval from the Twenty-Nine Palms Band of Mission Indians Marketing Department:
- Concealed recording devices of any kind are strictly prohibited.
- Recording or photographing any table games, poker rooms, high-limit areas, cage
operations, points of sale, surveillance areas, employee-only areas, or any other
restricted zones. - Recording other guests or employees without their explicit consent.
- Use of professional equipment, including but not limited to tripods, gimbals, external
lighting, or microphones. - Livestreaming or extended video shoots on the property.
Any commercial or promotional content creation, influencer shoots, media interviews, or third-party filming. Unauthorized recording or photography may result in intervention by Public Safety Officers and may lead to removal from the property.
Requesting Permission to Record or Film
All commercial or extended content creation requests must be submitted at least 2 weeks before the scheduled start time.
Request Procedure:
- Send an email to digital.marketing@29palmsbomi-nsn.gov
- Include the following details:
○ Full name and contact information
○ Purpose of filming or photography (e.g., influencer content, press, YouTube)
○ Equipment list
○ Date and time requested
○ Areas of interest and estimated duration
○ Crew size, if applicable
If approved, guests may be issued a filming badge and escorted by a member of the Marketing & Public Safety teams during the permitted timeframe.
Influencer and Content Creator Guidelines
The Twenty-Nine Palms Band of Mission Indians welcomes partnerships with social media influencers and digital creators. Opportunities for exclusive access, brand collaborations, and hosted experiences may be available.
Interested parties should contact the marketing department directly at digital.marketing@29palmsbomi-nsn.gov for collaboration inquiries.
Legal and Privacy Considerations
- Guests are not permitted to record or photograph others without their prior knowledge and consent. Doing so may violate California privacy laws.
- The Twenty-Nine Palms Band of Mission Indians reserves the right to deny or revoke recording privileges at any time, for any reason, including but not limited to public safety,
operational concerns, or guest privacy. - Violation of this policy may result in removal from the premises and/or restrictions on future property access.
Recommended Signage for On-Site Use
“Please Respect Our Guests” Privacy. Photography and Video Recording Are Allowed Only in
Designated Areas. No Recording at Table Games or Restricted Areas. For Media or Filming Requests, Please Contact: digital.marketing@29palmsbomi-nsn.gov